1stgame | Frequently Asked Questions

You must be at least 21 years old to register and play on 1stGame. This is a firm requirement and not something we bend on. If we find that an account belongs to someone under 21, the account will be closed and any remaining balance returned. Please play responsibly.

Yes. Identity verification (KYC) is required before you can process withdrawals. You'll need to submit a valid government-issued ID — such as a Philippine passport, driver's license, or SSS/UMID card — along with a selfie. The process is usually completed within one business day. Verifying your account also adds an important layer of security.

Go to the Login page and tap "Forgot Password." Enter the mobile number linked to your account, and we'll send you an OTP to reset your credentials. If you're still having trouble getting back in, reach out to our support team through the contact details in the Footer.

No — each player is only allowed one active account. Having multiple accounts is a violation of our Terms & Conditions and may result in all linked accounts being suspended. If you ever locked yourself out or accidentally made a duplicate, contact support as soon as possible so we can sort it out properly.

We support a range of local Philippine payment options including online banking (InstaPay and PESONet), bank transfers, and popular e-wallets like GCash and Maya. All transactions are in Philippine Peso (PHP). Please note that deposits via credit cards or cryptocurrency are not available on this platform.

Most deposits via GCash, Maya, or InstaPay are credited within a few minutes. Bank transfers may take a bit longer depending on the bank's processing time. If your deposit hasn't appeared after 30 minutes, check the transaction status on your banking app first, then contact our support team with your reference number.

Minimum deposit amounts may vary depending on the payment method used. The specific amounts are displayed at the time of transaction in your account dashboard. We've kept the minimums accessible so players from all over the Philippines can enjoy the platform without needing a large upfront amount.

Log in to your account and go to the Withdrawal section. Select your preferred payout method, enter the amount you want to withdraw, and confirm the request. Make sure your account is fully verified (KYC complete) before submitting — otherwise the request won't go through.

Processing times vary by method. E-wallet withdrawals (GCash, Maya) are typically the fastest, often processed within the same day. Bank transfers may take one to three business days. During peak periods or when additional verification is needed, it might take slightly longer. You'll receive a notification once your withdrawal has been processed.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, incorrect bank or e-wallet details, or a mismatch between your account name and the registered account name on your payout method. Review the reason shown in your account dashboard, resolve the issue, and resubmit. If you're unsure, contact support.

1stGame offers a broad selection including slot games, live casino tables (baccarat, roulette, blackjack), sports betting (Basketball, Boxing, Football, Volleyball, Esports), eBingo, and online poker. We regularly add new titles, so there's always something fresh to try.

Yes. Our Betting section supports live in-play wagering on selected sports events, including PBA and NBA basketball games, international football fixtures, and other events popular with Filipino fans. Odds are updated in real time during the match.

Yes. You can grab the 1stGame app from our Download page. The app gives you the full platform experience on your Android or iOS device — including games, deposits, withdrawals, and live betting — optimized for mobile screens so everything stays snappy.

We run a variety of promotions for both new and existing players — including welcome bonuses for new registrations, reload offers, cashback programs, and seasonal campaigns tied to major sporting events. Check our Promotions page for whatever is currently active.

Each promotion has its own claim process — some are automatically credited to your account, others require you to opt in or use a promo code. The specific steps are always described on the promotion's detail page. Read the terms of each offer carefully, especially the wagering requirements, before opting in.

Bonus funds typically come with wagering requirements that must be met before you can withdraw any associated winnings. The exact turnover multiplier and eligible games are stated in each promotion's terms. Once the requirement is cleared, your winnings convert to real withdrawable funds automatically.

Your account is protected by SSL encryption, OTP-based login verification, and automatic session timeouts on inactive accounts. We also monitor for unusual activity patterns and flag suspicious logins. On your end, we strongly recommend using a unique, strong password and never sharing your login credentials with anyone.

We take responsible gaming seriously. Through our Responsible Gaming page, you can find information on setting deposit limits, session time reminders, and self-exclusion options if you feel you need a break. Gaming is meant to be entertaining — if it stops being fun, those tools are there for a reason.

We do not sell or rent your personal data to third parties for marketing purposes. Your information is handled in accordance with our Privacy Policy. We may share data with payment processors or compliance partners as necessary to operate the platform and meet legal obligations, but always under strict data protection standards.

Change your password immediately through the Login page and contact our support team right away. Provide as much detail as possible — when you noticed the issue, what activity looks unfamiliar, and any device or location information if you have it. We can temporarily lock the account while the situation is reviewed.