1stgame Privacy Policy — Your Data, Protected

Section 1

Who We Are and How to Contact Us

1stgame operates the online gaming platform at 1stgame.pro, serving players in the Philippines. As the data controller for the personal information you provide, we are responsible for how it is collected, stored, and used.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data rights, you can reach us through the live chat support available within the platform, or by sending a plain email to [email protected]. Please note this is a text address — type it into your email client to use it.

Section 2

What Personal Data We Collect

We collect personal data from you directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or interact with the platform in other ways. We also collect certain data automatically through your use of the platform.

Data You Provide Directly

• Your full legal name, date of birth, and contact details (email and mobile number) at registration.
• A Philippine government-issued ID — such as a PhilSys national ID, UMID, driver's licence, or passport — submitted during KYC verification, along with a selfie taken at the time of submission.
• Your Philippine bank account details or local e-wallet information for processing PHP deposits and withdrawals.
• Any information you share with our support team through live chat or email communications.

Data Collected Automatically

• Device information including IP address, device type, operating system, and browser version.
• Usage data such as which pages you visit, which games you play, session duration, and features you interact with.
• Transaction and gaming activity logs, including bet history, game results, deposits, and withdrawals.

Section 3

How We Use Your Personal Data

1stgame uses your personal data for the following purposes:

• To create and manage your 1stgame account.
• To verify your identity through the KYC process before processing your first withdrawal.
• To process PHP deposits and withdrawals through your nominated Philippine payment channel.
• To deliver OTP authentication codes to your registered mobile number or email address for account security.
• To send account-related communications — such as deposit confirmations, withdrawal updates, and support responses.
• To monitor gaming activity for the purposes of responsible gaming, fraud detection, and platform security.
• To investigate and resolve disputes or complaints.
• To comply with applicable legal obligations, including anti-money laundering and data privacy requirements.
• To analyse usage patterns and improve the platform's performance and user experience.

We do not use your personal data to make automated decisions that significantly affect you without human oversight. Responsible gaming monitoring flags accounts for manual review by the support team — no account is closed or restricted purely by automated means without a human review step.

Section 4

Legal Basis for Processing

1stgame processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil our obligations to you under the account agreement — including managing your account, processing transactions, and providing customer support.
• Legal obligation: Processing required to comply with applicable Philippine law, including KYC and anti-money laundering obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improvement of our services — where these interests do not override your rights.
• Consent: Where we process data for purposes that require your consent — such as optional marketing communications — we will ask for your explicit agreement before doing so.

Section 5

Sharing of Personal Data

1stgame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:

• Payment processors: Your bank account details and transaction data are shared with participating Philippine banks and payment networks (InstaPay, PESONet) solely to process your deposits and withdrawals in PHP.
• Identity verification services: Your KYC documents may be processed through a third-party identity verification service that assists with confirming government-issued ID authenticity. These providers are bound by confidentiality obligations.
• Platform technology providers: Service providers who operate infrastructure or software components of the 1stgame platform may access certain data as part of providing those services. They are contractually required to process data only on our instructions.
• Legal authorities: We may disclose personal data where required by applicable Philippine law, court order, or a request from a competent regulatory authority.

Section 6

Data Retention

We retain your personal data for as long as your 1stgame account is active and for a period thereafter as required by applicable law and our operational needs. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five years after account closure, consistent with anti-money laundering record-keeping requirements under Philippine law.
• Transaction and gaming activity logs are retained for a minimum of five years from the date of each transaction.
• KYC documents are retained for the legally required minimum period and then securely deleted.
• Support communications are retained for up to three years from the date of the interaction.

When data is no longer needed and there is no legal obligation to retain it, it is securely deleted or anonymised.

Section 7

Your Rights as a Data Subject

Under applicable Philippine data privacy law, you have the following rights in relation to your personal data held by 1stgame:

• Right to be informed: To be told how your data is being collected and used — which is the purpose of this Privacy Policy.
• Right of access: To request a copy of the personal data we hold about you.
• Right to correction: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data in certain circumstances — noting that some data must be retained to meet legal obligations and cannot be deleted on request alone.
• Right to object: To object to certain types of data processing, including direct marketing, where applicable.
• Right to data portability: To receive a copy of your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact our support team through live chat or by email. We will respond to verified requests within a reasonable timeframe consistent with applicable law.

Section 8

Security Measures

1stgame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and the 1stgame platform.
• OTP-based authentication for account login and sensitive account actions.
• Access controls limiting personal data visibility to staff who require it for their specific role.
• Regular security reviews of platform infrastructure and data handling processes.

Despite these measures, no internet-based system is completely immune to security risk. Players are encouraged to keep their login credentials secure, never share their OTP with anyone, and contact support immediately if they suspect unauthorised access to their account.

Section 9

Children and Minors

The 1stgame platform is strictly for users aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we become aware that an account belongs to a person under 21, the account will be closed immediately and any associated data will be handled appropriately under applicable law.

If you have reason to believe that a minor has registered on the platform, please contact our support team immediately.

Section 10

Changes to This Privacy Policy

1stgame may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will notify players through an on-platform notice. The date of the most recent review is shown at the top of this page.

Continued use of the 1stgame platform after a policy update is published constitutes your acceptance of the revised terms. If you do not agree with any update, you should stop using the platform and request account closure.